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SAP Cloud for Customer is a software solution from SAP, designed from the grounds up to help customers increase sales effectiveness (SAP Cloud for Sales), respond better to customer requests (SAP Cloud for Services) and engage with them using social medial channels (SAP Cloud for Social Engagement)
Experience SAP C/4HANA, a fourth-generation, in-memory suite built for emerging business models. It brings together customer data, machine learning technology, and microservices to power real-time customer engagements across sales, service, marketing, commerce and beyond.
SAP Service Cloud – Key Features