Solutions for customer experience (CX)

Discover SAP C/4HANA, our solutions for customer experience (CX)

SAP Cloud for Customer is a software solution from SAP, designed from the grounds up to help customers increase sales effectiveness (SAP Cloud for Sales), respond better to customer requests (SAP Cloud for Services) and engage with them using social medial channels (SAP Cloud for Social Engagement)

Experience SAP C/4HANA, a fourth-generation, in-memory suite built for emerging business models. It brings together customer data, machine learning technology, and microservices to power real-time customer engagements across sales, service, marketing, commerce and beyond.

SAP Marketing Cloud

  • Consumer and Customer Profiling
  • Segments, Campaigns and Customer Journeys
  • Customer Identity Management
  • Lead Management and Nurturing
  • Marketing Planning, Performance, and Analytics

SAP Sales Cloud

  • Sales Force Automation
  • Sales Performance Management
  • Retail Execution
  • Configure Price and Quote
  • Subscription Billing
  • Sales Enablement and Learning

SAP Service Cloud

  • Comprehensive Self-Services
  • Customer Service from Anywhere
  • Integrated On-Site Service
  • Services Process and Operations
  • Automated AI Customer Service Ticketing
  • Expedited, Scalable Issue Resolution

SAP Marketing Cloud

Build a trusted source for first-party customer data to develop a single, unified customer profile. Orchestrate individualized brand experiences across channels and departments powered by machine learning. Empower teams to make data-driven decisions with centralised performance management and greater process transparency.

SAP Cloud for Customer (C4C) - Sales and Service

SAP Sales Cloud – Key Features

  • Rapid deployment of a truly omni-channel solution that integrates all digital and physical touchpoints for a seamless customer experience
  • Superior data management to ensure consistent, high- quality information across all channels
  • Flexible, modular platform built on a modern, standards- based architecture
  • Easy to extend, customize, integrate and maintain
  • Pre-integrated with all of SAP Hybris solutions, as well as SAP S/4 HANA and other SAP solution suites
  • Intuitive, easy-to-use business tools
  • Self-service portal for set-up, management and monitoring of cloud instance

SAP Service Cloud – Key Features

  • Account & Contact Management
  • Interaction Management
  • Routing
  • Service Ticket,Service Analytics
  • Service Level Agreements
  • Leads,Quotes,Orders
  • Jam Collaboration,Social Engagement
  • Install Base
  • Self Service , Time Recording, Service Contracts
  • API Integration
  • Maintenance Plans
  • Field Service
  • Resource Scheduling
  • IoT Servicing

SAP Launch : Methodology to successfully implement SAP C/4HANA Cloud Applications