PRIMUS provides complete range of maintenance and support services for your applications on SAP technology and neighborhood systems. Our maintenance service typically begins with corrective maintenance, evolving to adaptive, preventive, and perfective maintenance.
PRIMUS delivers best-in-class Application Management and Support Solutions driven by comprehensive methodologies and frameworks. These solutions enable its clients to control their applications environment on a day-to-day BASIS leading to improved process efficiencies and higher productivity. PRIMUS solutions have contributed significantly to synchronize the operational challenges with the effective use of Information Technology.
Our approach stands out on account of:
- Proactive problem identification and resolution to minimize user impact
- Preventive root-cause-fixes to reduce the incidence of issues
- Perfective enhancements to help the system evolve from a ‘patched’ system to the ideal application state
- Clarity and depth of documentation to provide deliverables of uniform quality and person-independence.
Methodology
Our approach enables us to support our users on a 24X7 BASIS. All our support teams are backed up by an team that is constituted of ‘Experts-on-Demand’. These experts are available to resolve any critical issues.
SAP Production Support
- Customer Complaints
- System Maintenance and Administration
- Operational Change Control
- Configuration Management
- Management of Service Levels
- Process Documentation
- Customer Training
- Security Administration
- Backup and Recovery
- Disaster Recovery