SAP Multichannel Foundation for Utilities and Public Sector

SAP MCF 2.0  is a customer-facing solution based on SAP NetWeaver Gateway. It allows utility companies to interact with their customers through different communication channels, for example, the Web (online self-services), mobile, and social networks.

It provides a set of standardized and reusable OData services that are used by end-user applications to access data and processes from SAP Business Suite for Utilities and Public Sector.
The standard services consist of self-service scenarios like:

1. 1. Managing Online Accounts
   2. Managing Customer Details
   3. Managing Utility Contracts
   4. Managing Meter Reading Data
   5. Viewing Bills and Consumption
   6. Managing Budget Billing Plans
   7. Managing Payments
   8. Communicating with the Utility Company – Inquiries/requests
   9. Managing Outages

The UIs delivered with SAP MCF serve as templates, which provide a set of standard features that need to be tailored to customer specific requirements for productive use.

PRIMUS Techsystems works with Gujarat Gas for design and development of MCF Mobile Applications and associated OData Services

Gujarat Gas development was awarded with “ACE Award” in SAP Annual awards 2018.