Launch. Operate.
Scale. Your GCC.

Global Capability Centre (GCC) Services

Transform your GCC from a cost-focused delivery centre into a strategic hub for technology, innovation, platform ownership and business value.

Primus Techsystems provides end-to-end GCC services across strategy, setup, talent, operations, technology, governance and innovation—helping organisations establish and scale their GCCs in India.

Start Your GCC Journey
GCC
360°
Strategy
Talent
Technology
Scale

From Cost Efficiency to Strategic Value

A modern GCC can evolve beyond traditional shared services to become a strategic business capability.

Cost Efficiency

Establish scalable shared services and optimise operating costs.

Process Excellence

Improve efficiency through process standardisation, automation and continuous improvement.

Capability Expansion

Build specialised Centres of Excellence across ERP, Engineering, LoB solutions, data, analytics, AI, cloud and emerging technologies.

Innovation & IP

Enable product ownership, innovation, intellectual property and strategic global initiatives.

The goal is to create sustainable value beyond cost savings through stronger capabilities, innovation and global collaboration.

End-to-End GCC Services

Primus supports the complete GCC journey—from building the vision and foundation to operating and scaling a strategic global capability.

01

Build Vision, Strategy & Roadmap

Build the vision, strategy and roadmap for your GCC.

  • Discover GCC enablement opportunities
  • Evaluate strategic options, risks and feasibility
  • Develop the GCC business case
  • Define operating approach and roadmap
  • Estimate scope, timelines, resources and budgets
Dipstick Engagement: 40–80 Hours
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Detailed Discovery: 8–10 Weeks
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02

Launch

Build the right foundation for your GCC.

  • Entity setup & compliance support
  • Infrastructure & IT setup
  • Talent acquisition
  • Knowledge transfer
  • SOPs and governance framework
03

Operate

Establish stable, efficient and transparent operations.

  • Service operations
  • Process stabilisation
  • SLA & performance management
  • Cost optimisation
  • Governance & reporting
  • Continuous improvement
04

Scale

Evolve your GCC into a global, strategic innovation hub.

  • Centres of Excellence for global processes, platforms and products
  • AI, ML & Data CoEs
  • Automation & RPA
  • Strategic global programs
  • Cloud and digital capabilities
  • Innovation & co-innovation
  • Platform and IP ownership

PRiMUS supports the GCC journey from Launch to Operate to Scale through a continuous partnership model.

Our GCC Engagement Approach

A structured approach designed to help organisations move from GCC evaluation to long-term capability expansion.

01

Discover

Understand your business, operating model, technology landscape and GCC opportunities.

02

Define

Build the GCC vision, operating model, organisation structure, investment case and roadmap.

03

Implement

Establish governance, onboard talent, initiate knowledge transfer and launch operations.

04

Evolve

Measure performance, optimise processes and continuously expand capabilities.

10-Week Discovery Engagement

Business assessment, spend analysis, opportunity sizing, roadmap development and risk management.

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GCC Capabilities

PRiMUS can support GCCs with flexible capabilities across technology, data, business functions and managed services.

Technology & Engineering

Application development, architecture, cloud, integration and testing.

Data & Analytics

Data engineering, analytics, business intelligence and AI/ML capabilities.

Business Functions

Finance, operations, shared services and functional expertise.

Program & Managed Services

Program management, infrastructure support, application support and flexible staffing models.

Build Capabilities That Create Business Value

Build specialised capabilities around AI, intelligence, line-of-business solutions and factory transformation to create a future-ready GCC.

01

AI & Intelligent Automation

  • Intelligent Automation
  • AI & Analytics
  • Business Intelligence
02

Leadership & Decision Intelligence

  • Data & Insights
  • Advanced Analytics
03

Line-of-Business Solutions

  • Customer Experience
  • Vendor Collaboration
  • Employee Experience
04

Shopfloor & Factory Transformation

  • ERP
  • Engineering
GCC
Innovation
AI & Automation
Data & Analytics
ERP & Engineering
Digital Experience

Why Primus?

A business-first partnership model designed to create sustainable GCC value beyond traditional service delivery.

End-to-End Partnership

Support across the complete GCC lifecycle—from strategy and setup to operations and scale.

Talent & Capability

Access to a scalable talent model supported by focused learning and development.

Technology Ecosystem

Leverage Primus's technology and alliance ecosystem to accelerate GCC capabilities.

Governance & Transparency

Structured governance, performance measurement and clear accountability.

Innovation-Focused

Move beyond traditional shared services toward automation, CoEs, innovation and IP creation.

Primus's proposition is built around being a business partner throughout the GCC journey , not simply a service vendor.

Ready to Build Your GCC?

Turn Your GCC Vision into Business Value.

Whether you are planning a new GCC or looking to scale an existing centre, Primus can help you define the right model, establish the foundation and build capabilities for long-term growth.

Talk to Our GCC Experts